Standards
Matter
SCAQ puts emphasis on its members' professionalism. We require all members practising in body corporate management to maintain a high standard of ethical and professional conduct as outlined by our Code of Conduct.
Professional Standards
SCAQ puts emphasis on its members' professionalism, hence requiring every member practising in body corporate management to maintain a high standard of ethical and professional conduct as outlined by its Code of Conduct.
The Code of Conduct is an integral part of the SCAQ membership eligibility criteria and helps ensure that there is a high degree of confidence when dealing with SCAQ member.
COMPLAINTS AGAINST AN SCAQ MEMBER
Strata managers can only act when provided with specific instructions and approval from the owners (= body corporate) committee. Members of SCAQ are required to adhere to the SCAQ Code of Professional Conduct to ensure a minimum of professional standards are maintained in the industry. The Panel will not typically consider complaints from parties other than the Body Corporate or its Committee unless a reasonable attempt has been made at self resolution. The Panel may excuse the requirement for a reasonable attempt at self resolution where appropriate and at its discretion.
If an SCAQ manager has breached ethical standards, a complaint can be made with the Professional Standards Committee . The complaint will be raised with the member and then reviewed by the SCAQ Professional Standards Committee within a reasonable timeframe. Please note that SCAQ only accepts complaints lodged via the form provided on this page.
The objective of the complaints process is to assess whether a member of SCAQ has abided by the Code of Professional Conduct and to work with the member to resolve the issue. It is not designed to penalise a member or replace the role of the courts or the dispute resolution process administered by the Commissioner for Body Corporate and Community Management.
If a complaint is of non-ethical but operational nature and corrective action is sought, it must be referred to the Commissioner’s Office which has the legislative authority to consider such matters and enforce the outcomes. Issues that should be referred to the Commissioner’s office for which remedial action is sought include the following:
-
By-law disputes and enforcement
-
Actions or inaction of an owners/body corporate committee
-
Actions or inaction of a resident / on-site manager
-
Actions or inaction of a strata manager and the fees charged, and
-
Fees or charges levied by a strata scheme / owners committee.
SCAQ members are qualified professionals who undertake continuous professional development. We provide an accreditation pathway to ensure our members are up to date on education and best practice.